Shipping and Delivery policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

We offer domestic (The Netherlands & Belgium) and international shipping via standard mail to all countries. The shipping rates per order of one (1) CD are:

Shipping optionEstimated delivery timePrice
The Netherlands1 to 2 business days€ 2,90
Belgium2 to 3 business days€ 2,15
Rest of the worldDepending on the destination€ 4,65

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Stichting Musica Ambigua is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us.

If you haven’t received your order within a reasonable amount of time after receiving your shipping confirmation email, please contact us at sabba@uglypug.net with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at sabba@uglypug.net with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us at sabba@uglypug.net.